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Employment and Labour Law
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Info Hub Home Legal Info Employment and Labour Law

Last reviewed: September 2026.

This guide covers South African law and procedure. It is general information, not legal advice – see the note at the end.

How do I deal with a labour law issue?

Navigating the complex world of workplace issues can be overwhelming. Whether facing unfair dismissal, bullying, contract disputes, or seeking advice on salary and benefits, Lawyerz is here to protect your rights and provide expert legal guidance and advice.

 

So, you're in Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, Bloemfontein, East London, Nelspruit, Polokwane, Kimberley, Pietermaritzburg, Mafikeng, or any town and city across South Africa, no worries, labour law is there to protect all of you, and Lawyerz, through its network, is there to assist you.


How to submit a CCMA claim?

Navigating a CCMA case can feel daunting, but thorough preparation is the key to presenting a winning argument. Our service empowers both employees and employers with expert guidance and advice, ensuring that you do the right thing, step-by-step, so your case is not compromised by missed process or procedural steps. You only get one chance with your submission, so make it count.  


CCMA LRA 7.11 Claim form:

Your CCMA claim starts with the submission of the CCMA LRA 7.11 claim form - you can download this form for free, available on our Lawyerz consulting site. 

We have created this free version as an online editable download for your convenience, currently the only free editable version available - you're welcome!

Please ensure that you adhere to the strictly applied, non-negotiable time limit for CCMA unfair dismissal referrals is adhered to so your case is not dismissed before you get a chance to be heard.

Preparation begins with assembling the right documentation, which often includes your employment contract, performance reviews, disciplinary warnings, and any correspondence related to the dispute.

Should you need assistance to fill in the LRA 7.11 claim form, check out our CCMA Buddy product, equipped with all the assistance, field by field, on what to capture. This product also comes with a video tutorial on exactly what to do, and the processes and procedures to follow when submitting your claim.


CCMA Conciliation session:

Many of our online queries are on "How to prepare for a CCMA conciliation", and our advice is generally to stay focused on critical steps like the approach to take with the Commissioner and employer/employee, settlement discussions, and requests for clarity of charges, legal representation, etc.. We also advise you on how to build up your portfolio of evidence, how to select and prepare your witnesses, etc., if applicable. 


If you need assistance for an upcoming Conciliation session, or want to start the process of submitting a claim, check out our Conciliation Preparation product, now available on our Lawyerz consulting site. This bundle has a step-by-step guide on what to do, templates for your evidence portfolio and witness preparation, and a video with the steps to follow, and even a 'how to communicate with the Commissioner' guideline.


Condonation application for missing the  30-day deadline:   

If you've missed the 30-day deadline, you can apply for condonation, we're happy to assist with your CCMA condonation application for late referral.


What documents to gather for a CCMA case?

Your CCMA case should not be intimidating, but we understand, there is a lot riding on this case, so it's difficult not to feel pressurized and scared at times, but this is normal, so hang in there. 

With regards to the documentation required, just think of all the documents and other artefacts you may have that will aid you to substantiate your claim and defend your position effectively. 


Con-Arb or Arbitration process:

Understanding the processes and procedures are vital - check out the process flow and more detailed process steps under the dedicated CCMA section

The con-arb process at the CCMA, is a fast-tracked approach where conciliation and arbitration happen consecutively. Proper CCMA case preparation ensures you are not disadvantaged by legal or procedural complexities, greatly increasing your chance of a favourable outcome for reinstatement or fair compensation.

If your case proceeds to Arbitration, ensure that you are ready for cross-examination and capable of presenting your narrative clearly, focusing on factual evidence. For more details on arbitration, check out the dedicated CCMA section.

Labour disputes and unfair dismissals

We specialise in resolving Labour disputes and challenging any form of unfair dismissal, which is the most common matter referred to the CCMA. We provide immediate advice on "What to do if you are unfairly dismissed in South Africa", helping you determine if your dismissal was based on misconduct, incapacity (poor performance or ill-health), or operational requirements (retrenchment), and whether the employer followed a fair procedure, and whether their actions are justified.


A dismissal can be procedurally fair but substantively unfair, and vice versa, resulting in the following permutations:

1) Procedurally fair but substantively unfair, means the employer followed the procedures correctly, but the reason for the dismissal cannot be substantiated.

2) Procedurally unfair but substantively fair, means that the employer did not follow the procedures correctly, but the reason for the dismissal can be      substantiated.

3) Procedurally unfair and substantively unfair, means that the employer did not follow the procedures correctly, and the reason for the dismissal cannot be     substantiated.

 

The CCMA Commissioner can agree with one of the above scenarios, or decide in favour of the employer, and declare that the procedure was fair, and the reason for the dismissal can be substantiated. 

A key part for the employee is to distinguish between a standard unfair dismissal and an automatically unfair dismissal, which occurs for legally prohibited reasons like union activity or discrimination, carrying a higher compensation ceiling. 


Analyse your case to ensure the correct legal claim is lodged, for example, clarifying the subtle but important Difference between dismissal and unfair labour practice (which relates to unfair actions short of dismissal, such as a denial of promotion).


Whether you are part of a group dismissal or on your own, you must ensure that your correct severance pay was agreed to/offered in terms of the BCEA.

For employees, often, first prize is reinstatement, alternatively re-employment. Failing these options, a permissible maximum compensation (up to 12 months’ salary, or 24 months for an automatically unfair dismissal), can be applied.


For employers defending against frivolous or unsubstantiated claims, ensure that your decision was both substantively and procedurally fair in terms of the LRAWhile the CCMA is generally more sympathetic to businesses, and therefore place a higher burden of proof on the employee, it is wise to always be prepared to demonstrate that your intention, and the procedures that you applied/followed were by the book, or alternatively, logical and ethically defendable. 


Our advice is to always do the right thing from the start - recruit well, ensure proper induction and any necessary training is completed, then track and monitor performance via proper performance contracts. Lawyerz can help you set this up so you're always on the right side of the law, with a happy and productive team motivated to perform. 

We'll assist you to successfully manage the legal risks associated with retrenchment and ensure compliance with all statutory requirements, avoiding costly awards against your business.

What are the legal benefits of having employment and performance management contracts?

A robust employment contract is the foundation of any healthy working relationship, so, as a business owner, it is in your interest to detail as much of the job specifications, role(s ) and responsibilities to create the appropriate expectations. 

As an employee, this is also a critical tool for you, as you have clarity of what is expected of you, and also have a clear contract on what you're expected to deliver, and are able to manage role creep.


We'll happily offer a detailed labour lawyer for employment contract review for individuals and draft new contracts for businesses, covering complex issues like fixed-term contracts, restraints of trade, and confidentiality clauses.


To protect your rights and obligations as an employee, we also address important client concerns such as, 'Can an employer change employment conditions without consent?' 

Performance Management is a critical tool for articulating your expectations of an employee, and ensuring these expectations are clearly understood and executed accordingly. The appropriate monitoring and tracking of progress provides transparency for both parties, and makes poor work quality or lack of productivity easier to detect. 


'How to draft a performance Improvement Plan (PIP)', is a popular request from our clients. This is also an important process to follow and have on hand should one of your employees fall into the category of poor performance. 

These processes and documentation need not be complicated, just ensure it is legally defensible and adheres to the Code of Good Practice.


For employees facing a performance process, we offer coaching and legal advice to ensure the process is not being misused to force a dismissal. If this has already happened to you, let us assist you with your claim on how to prove poor performance dismissal is unfair.


By assisting both parties in establishing clear expectations and performance standards, we're assisting in minimising the risk of future labour disputes and trying to improve the employer/employee relationships in South Africa, making us a more productive nation. 

We'll ensure that contracts comply with the Basic Conditions of Employment Act (BCEA), covering minimum leave, working hours, and notice periods.


A clear contract and a fair performance system reduces ambiguity, fostering a productive environment while protecting your rights and limiting potential liability at the CCMA.

What is a disciplinary inquiry, and how should it be used?

Facing a Disciplinary Inquiry is often the final step before dismissal, making legal assistance crucial for both employers and employees. 

Disciplinary hearing assistance for employers is crucial to ensure the entire process - from the initial charge sheet to the final sanction - is procedurally and substantively fair, preventing an unfair dismissal claim later at the CCMA. 


For employees, understanding employee rights during a disciplinary inquiry is vital to ensure that you are not being compromised - seek professional representation if you feel the charge and/or the process is unfair.


Depending on the severity and complexity of the disciplinary enquiry, the question of 'Legal representation at disciplinary enquiries' always pops up. This can be debated, and depending on the expected loss of reputation and income that an employee faces, a call can be made if they should have legal representation present, or be prepped by legal experts instead.


As an employer, ensure that your evidence is properly tested through cross-examination and that the appropriate penalty is being applied, should the employee be found guilty. 


As an employee, ensure that the employer, through the appointed chairperson, follows due process, as procedural fairness is a key requirement of the LRA.

We assist our clients to compile compelling 'defence bundles for employees'


Our service currently includes assisting employers with the drafting of disciplinary codes for employees, highlighting common procedural mistakes to avoid, and ensuring fairness is applied consistently to prevent claims of bias or pre-determination. By ensuring the inquiry is conducted in accordance with the principles of natural justice, we secure findings that will stand up to scrutiny at the CCMA or the Labour Court.

This guide provides general information about Labour Law and jurisdiction in South Africa as at the review date above and is not a substitute for professional legal advice.

Fees, forms, and procedural requirements are periodically updated – always confirm current details with the CCMA and/or Labour Court directly, or a qualified attorney before proceeding.