Job Description: IT Applications Specialist
Job Description: IT Applications Specialist
Location: Remote – Onsite (Johannesburg, South Africa) is an advantage but not mandatory
Employment Type: Full-Time
Start Date: ASAP
About trainerz (by Lawyerz)
About trainerz (by Lawyerz)
trainerz is the dynamic training academy of Lawyerz, a forward-thinking legal and business consulting firm rooted in the spirit of ubuntu.
We specialize in empowering small and medium enterprises (SMEs) globally through our comprehensive online SME Program, supported by online facilitation, one-on-one tutoring, webinars, and industry-focused community forums.
As a young startup, we’re building a family of high-performing, passionate individuals who are committed to making a difference.
About You
About You
We are seeking a highly skilled and motivated IT Applications Specialist to join our dynamic team.
You are a detail-oriented IT enthusiast and problem solver with a passion for technology, innovation and a commitment to ensuring the smooth operation of our business-critical applications.
You thrive in a fast-paced, office and remote environment, and are eager to contribute to the growth of a global online training and consulting company.
You take pride in ensuring that every application you manage contributes to a secure, efficient, and seamlessly integrated digital ecosystem.
With a natural curiosity for new technologies and a commitment to lifelong learning, you enjoy staying up-to-date with the latest technology trends.
You’re a forward thinker who anticipates challenges and implements effective solutions before they escalate.
If you’re a self-motivated, collaborative individual who enjoys streamlining processes and providing exceptional technical support, you’re the perfect fit for our team.
Role Overview
Role Overview
As an IT Applications Specialist, you will be the cornerstone of our company’s digital ecosystem. Your primary responsibility is to manage the full lifecycle of our IT applications—from implementation and configuration to ongoing maintenance and optimization.
You will serve as the go-to expert for troubleshooting issues, ensuring system integrations work flawlessly, and maintaining a high level of performance and security across all platforms.
You will lead IT projects, from software upgrades to new implementations, ensuring they are delivered on time and within budget.
You will be responsible for implementing security measures to protect company data and ensuring compliance with relevant regulations.
Staying ahead of emerging IT trends and proposing innovative solutions to enhance business operations is an important aspect of this role.
Additionally, you will collaborate with internal teams to align technology solutions with business needs, provide training and support to end users, and work closely with vendors to enhance our technological capabilities, drive the success of our business and empower our clients.
This is a remote role that requires a high level of professionalism, self-motivation, and attention to detail.
Key Responsibilities
Key Responsibilities
Application Management and Maintenance:
Install, configure, and maintain all business applications (e.g., LMS, CRM, communication platforms, etc.).
Perform regular system updates, patches, and upgrades.
Monitor application performance and ensure system stability.
Troubleshoot and resolve application-related issues promptly.
Maintain accurate documentation of application configurations and procedures.
LMS (Learning Management System) Administration:
Manage user accounts, course enrolments, and access permissions within the LMS.
Configure and customize the LMS to meet the needs of our training programs.
Provide technical support to learners and facilitators regarding LMS usage.
Integrate the LMS with other business applications as needed.
CRM (Customer Relationship Management) Management:
Administer and maintain the CRM system to ensure accurate and up-to-date client data.
Customize CRM workflows and reports to support sales, marketing, and client service teams.
Provide training and support to users on CRM usage.
Ensure data security and integrity.
Application Support and Troubleshooting:
Provide timely and effective technical support to internal and external users.
Diagnose and resolve complex application issues.
Escalate issues to vendors or developers as needed.
Create and maintain a knowledge base for common application issues.
Application Integration and Development:
Integrate applications with each other to streamline business processes.
Work with developers to customize or extend application functionality.
Evaluate and recommend new applications to meet business needs.
Assist with the implementation of new IT projects.
Data Management, Security and Reporting:
Manage data flows, ensure data integrity and security across all applications.
Generate reports and analytics from IT systems to support decision-making.
Develop dashboards and tools for real-time monitoring of key metrics.
Implement and maintain data backup and recovery procedures.
Monitor application logs and security alerts.
Adhere to data privacy regulations and best practices.
Work with IT security teams to safeguard data and mitigate vulnerabilities.
Performance Monitoring & Optimization:
Monitor system performance using analytical tools to identify areas for improvement.
Analyze user feedback and system data to recommend and implement performance enhancements.
Vendor Management:
Liaise with software application vendors and service providers to manage service contracts, resolve issues and obtain support.
Evaluate vendor performance and ensure service level agreements are met. Manage application licensing and renewals.
Evaluate new technologies and recommend upgrades or new applications that benefit the organization.
User Training and Technical Documentation:
Develop comprehensive technical documentation and provide training to staff on how to effectively use IT applications.
Create user guides, FAQs, and troubleshooting documents to empower employees and enhance productivity.
Keep up to date with new technology.
Innovation and Continuous Improvement:
Stay updated on emerging IT trends and technologies.
Propose and implement innovative solutions to improve business processes.
Foster a culture of continuous improvement within the IT function.
Key Skills and Competencies
Key Skills and Competencies
Technical Expertise:
Expertise in installing, configuring, and maintaining various IT applications.
Strong understanding of database management, software integration, system upgrades, patch management, and knowledge of cloud-based applications and services (AWS, Azure, Google Cloud).
Familiarity with operating systems (Windows, macOS, Linux).
Familiarity with networking basics, cybersecurity principles, and compliance standards.
Proficiency in managing and troubleshooting IT applications (e.g., CRM, LMS, ERP, etc.).
Familiarity with programming languages (e.g., SQL, Python) and API integrations.
Proficiency in data backup and recovery procedures.
Analytical & Troubleshooting Skills:
Ability to diagnose and resolve application issues efficiently using analytical tools.
Experience with performance monitoring and data-driven optimization.
Problem-Solving Skills:
Ability to diagnose and resolve technical issues quickly and effectively.
Strong analytical skills to identify root causes and implement long-term solutions.
Communication, Collaboration and Documentation:
Excellent verbal and written communication skills to explain technical concepts clearly to non-technical users.
Ability to work collaboratively with cross-functional teams and external vendors.
Ability to work independently and as part of a team.
Proficiency in creating comprehensive documentation, user guides, and training materials.
Project Management Skills:
Ability to manage application upgrades and implementations from conception to completion.
Strong organizational and time-management skills to prioritize tasks and meet deadlines.
Security Awareness:
Knowledge of IT security best practices and data protection regulations.
Experience implementing security measures for IT applications.
Vendor Management:
Skilled in managing software contracts, evaluating new technologies, and coordinating implementation efforts.
Adaptability & Learning Agility:
Quick to adapt to new technologies, processes, and evolving business requirements.
Committed to continuous learning and staying updated on industry trends.
Behavioural Traits
Behavioural Traits
Proactive and Self-Motivated:
Takes initiative to identify and address potential issues before they escalate.
Ability to work independently and manage time effectively.
Detail-Oriented:
Pays close attention to detail, ensuring accuracy and precision in all tasks.
Meticulous attention to detail in application configuration and troubleshooting.
Life-long Learner:
Eagerness to stay up-to-date with new technologies and application trends.
Problem Solver:
Proactive and resourceful in resolving application issues.
Demonstrates resourcefulness and creativity in resolving technical challenges.
Resilient, Adaptable and Innovative:
Thrives in a fast-paced, evolving environment and embraces new technologies.
Stays calm under pressure, quickly adjusting to technological changes and new business demands.
Ability to adjust to changing priorities and technologies.
Client-Centric Mindset:
Focuses on delivering solutions that meet the needs of internal and external stakeholders.
Team Player:
Ability to collaborate effectively with team members and vendors, and contributes to a collaborative work environment.
Professionalism:
Maintaining a high level of professionalism in all interactions.
Relevant Experience
Relevant Experience
Relevant Experience
N.B.The experiences listed below can be an advantage for candidates that have had extensive experience, but young, energetic and passionate candidates that may not have the necessary experience will definitely still be considered.
We are willing to train and develop the right candidates that can demonstrate their creative and innovative technology abilities, or that can provide a portfolio of evidence demonstrating their ability to create, innovate and/or develop IT assets.
IT Applications Management:
Proven experience in managing, implementing, and optimizing IT applications within a Startup or an organizational setting.
Experience with learning management systems (LMS), customer relationship management (CRM) tools, or business automation software is a plus.
Technical Support and Troubleshooting:
Hands-on experience providing technical support, diagnosing issues, and implementing effective solutions.
System Integration and Performance Optimization:
Demonstrated success in integrating diverse software applications and utilizing performance monitoring tools to enhance efficiency.
Documentation and Training:
Experience in creating detailed documentation and training staff on the effective use of IT applications.
Vendor Coordination:
Background in liaising with software vendors and managing external service contracts.
Industry Knowledge:
Familiarity with the legal, consulting, or training industries is advantageous.
Educational Background
Educational Background
Any relevant certifications (e.g., Zoho One certification, Zoho Applications certification, ITIL, Microsoft Certified: Azure Administrator, CompTIA Security+) are a bonus.
What We Offer
What We Offer
A chance to be part of a young, vibrant startup with a culture of ubuntu—family, togetherness, and support.
Opportunities for professional growth and lifelong learning.
Customized perks tailored to your needs, in addition to standard employment benefits.
A remote work environment that values self-management and professionalism.
How to Apply
How to Apply
If you’re a high-performing, energetic individual who’s passionate about empowering SMEs and thrives in a collaborative, meritocracy-driven environment, we’d love to hear from you!
Please send your CV, a cover letter, and a short video (2-3 minutes) introducing yourself and explaining why you’re the perfect fit for this role to recruitment@lawyerz.co.za, Please copy and paste the below in your email Subject line.
Join us at trainerz and help shape the future of SMEs worldwide!
