Job Description: Client Service Consultant (CSC)
Job Description: Client Service Consultant (CSC)
Location: Office and Remote
Employment Type:Full-Time
Start Date: ASAP
About trainerz (by Lawyerz)
About trainerz (by Lawyerz)
trainerz is the dynamic training academy of Lawyerz, a forward-thinking legal and business consulting firm rooted in the spirit of ubuntu.
We specialize in empowering small and medium enterprises (SMEs) globally through our comprehensive online SME Program, supported by online facilitation, one-on-one tutoring, webinars, and industry-focused community forums.
As a young startup, we’re building a family of high-performing, passionate individuals who are committed to making a difference.
Initially, our focus is on our training academy, with plans to expand into legal and business consulting over the next 24 months.
About You
About You
We’re looking for an energetic and client-centric Client Service Consultant to join our team and be the vital communication link between our clients and our service streams.
If you’re passionate about providing exceptional service, thrive in a fast-paced environment, and are committed to lifelong learning, this is the role for you!
Role Overview
Role Overview
As a Client Service Consultant (CSC) at Lawyerz, you will be the primary point of contact for our clients and learners, ensuring a professional and positive experience. You will serve as the essential communication bridge between our clients/learners and our various service streams.
Initially, you will focus on our trainerz training academy, managing client interactions, address queries and concerns, and ensure that every client and/or learner experience is seamless and exceptional.
Over the next 24 months, you will expand your role to include our legal and business consulting services, becoming a comprehensive liaison for all our offerings.
Your contribution is pivotal in representing our brand values and upholding our commitment to client satisfaction and building strong relationships as we expand our offerings.
Key Responsibilities
Key Responsibilities
Client Communication:
Handle client inquiries, feedback, and complaints with a proactive, solution-oriented approach.
Provide clear and accurate information about our training programs, legal, and business consulting services.
Collaborate with internal teams across the training academy—and later, legal and business consulting—to ensure cohesive service delivery.
Learner Support (trainerz Focus Initially):
Assist learners with registration, course access, and technical support.
Address learner queries and resolve issues efficiently.
Gather and relay learner feedback to the training team.
Business Understanding:
Develop a deep understanding of our business model, service offerings, and target audience.
Stay updated on industry trends and developments.
Administrative Tasks:
Manage client databases and ensure data accuracy.
Update and maintain client information and interactions on our inhouse systems.
Prepare reports and documentation as needed.
Client-Centric Approach:
Embrace a genuine commitment to delivering exceptional service to our clients.
Proactively identify and address client needs.
Build and nurture long-term relationships with clients, fostering trust and loyalty.
Key Skills and Competencies
Key Skills and Competencies
Communication:
Excellent written and verbal communication skills in English.
Ability to communicate clearly and professionally with diverse audiences.
Technical Proficiency:
Proficient in MS Office applications (Word, Excel, Outlook and PowerPoint).
Familiarity with CRM software and online communication tools.
Strong general IT skills, including mobile phones, and online meeting applications.
Problem-Solving and Analysis:
Ability to analyse client issues and provide effective solutions.
Strong attention to detail and organisational skills.
Strong analytical skills to troubleshoot issues and provide prompt, effective resolutions.
Multitasking & Time Management:
Ability to manage multiple client interactions simultaneously while maintaining attention to detail.
Adaptability:
Ability to manage multiple client interactions simultaneously while maintaining attention to detail.
Client Service:
Strong client liaison and service skills.
Behavioural Traits
Behavioural Traits
Client-Centric:
Demonstrates a sincere commitment to exceeding client expectations and ensuring their success.
Genuine passion for providing exceptional client service.
Energetic & Passionate:
Demonstrates an energetic and passionate desire to fulfil the role with a positive attitude.
Brings enthusiasm to every interaction and exhibits a genuine passion for client service and lifelong learning.
Proactive & Self-Motivated:
Ability to work independently and manage time effectively.
Exhibits high levels of professionalism and self-management, particularly in remote work environments.
Lifelong Learner:
Commitment to continuous learning and professional development.
Resilient & Adaptable:
Remains calm and resourceful in challenging situations, with the flexibility to adapt to evolving client needs.
Professional and Detail-Oriented:
Maintains exemplary professionalism, attention to detail, and self-management in a remote work setting.
Maintains meticulous attention to detail and excellent punctuation in all communications.
Relevant Experience
Relevant Experience
Client Service:
Proven track record in client service or customer support roles, managing inquiries, feedback, and complaints effectively.
Experience in a client service or customer support role.
Experience in handling client inquiries and resolving issues.
Technical Tools:
Demonstrated proficiency in MS Office and a broad range of IT tools essential for modern client engagement.
Administrative:
Experience with administrative tasks and data management.
Industry Interest:
A keen interest in training, business, legal, or consulting services is advantageous, helping you quickly learn and understand our business model.
What We Offer
What We Offer
A chance to be part of a young, vibrant startup with a culture of ubuntu—family, togetherness, and support. Opportunities for professional growth and lifelong learning.
Customized perks tailored to your needs, in addition to standard employment benefits. A remote work environment that values self-management and professionalism.
How to Apply
How to Apply
If you’re a high-performing, energetic individual who’s passionate about providing exceptional client service and thrives in a collaborative, meritocracy-driven environment, we’d love to hear from you!
Please send your CV, a cover letter, and a short video (2-3 minutes) introducing yourself and explaining why you’re the perfect fit for this role to recruitment@lawyerz.co.za, Please copy and paste the below in your email Subject line.
Join us at Lawyerz and help us build lasting relationships with our clients!
